Shipping & Returns

 Shipping

  • We offer free standard shipping (usually 1-2 working days) on all orders over £30.
  • All orders under £30 will be subject to a £2.95 delivery charge.
  • We endeavour to ship all orders the next day, however it may take 2-3 days during particularly busy times during the year.
  • Most orders are shipped with UPS and usually arrive within 24-48hrs. Larger products like Pampas Grass may alternatively be shipped via Hermes. Either way, we share tracking links for all orders as soon as they leave us via email.

Returns

All orders are hand-tied and wrapped in brown paper to keep them safe, finished off with one of our petals and plume stickers to hold everything in place. We hope you love your Petals & Plume products, however due to the perishable nature of dried flowers there are occasions when things don’t go quite as expected.

Whilst we do not accept return, nor can we guarantee each and every stem will reach you in perfect condition – we do want each and every one of our customers to be 100% happy, so if your order doesn’t meet your expectations in any way you can contact us at hello@petalsandplume.com or call us on +44 7784 375707 and we’ll go the extra mile to make it right for you.